Terms & Conditions/ Shipping & Returns

Refund Policy

All refund requests are subject to the following terms and conditions:

  1. Retention Fee for Customer Error

    In the event that an order is placed incorrectly due to customer error, a non-refundable transaction retention fee of 3% of the total order value will be deducted from the refund amount.

    This retention fee reflects the credit card transaction processing fees, which are not reimbursed to Sentry Technology Products by the payment processor.

  2. Exchanges and Replacements

    If the customer elects to process an exchange or replacement order instead of requesting a refund, the 3% retention fee may be waived. The waiver of such fee shall be granted solely at the discretion of Sentry Technology Products’ Management.

  3. Authority and Discretion

    Sentry Technology Products reserves the right, in its sole discretion, to determine whether a refund, exchange, or replacement is applicable in each case. All refunds will be processed in accordance with applicable payment processor timelines and subject to verification of eligibility under this policy.

  4. Non-Waiver

    The failure of Sentry Technology Products to enforce any provision of this Refund Policy shall not constitute a waiver of its right to enforce the same or any other provision in the future.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Procurement Service Policy for "GEN" Labeled Items

Products designated or labeled with the prefix or identifier "GEN" are explicitly classified as a procurement service rather than a sale of a specific, pre-determined stock product.

  • Service Fulfillment: Upon purchase of a "GEN" labeled item, Sentry Technology Products will act as a procurement agent to source and secure the correct, compatible product corresponding to the specifications required, up to the total amount paid by the customer.
  • Pricing Fluctuations & Additional Funding: In the event that the actual procurement cost of the final product exceeds the baseline amount paid by the customer at checkout, Sentry Technology Products reserves the right, in its sole discretion, to require additional funds from the customer to complete the procurement and fulfillment of the order.
  • Customer Options: If additional funding is required, the customer will be notified of the price variance and given the opportunity to either approve the additional charges or cancel the procurement request for a standard refund assessment.

Order Adjustments for Regulatory and Jurisdictional Compliance

Sentry Technology Products reserves the right to review, modify, or edit any order at any time to ensure strict compliance with state tax laws, local jurisdictional regulations, or varying regional compliance rules.

  • Transaction Enforcement: In the event that an order must be adjusted to align with these regulatory frameworks, Sentry Technology Products reserves the right, in its sole discretion, to maintain and enforce the original agreed-upon transaction amount charged to the customer at the time of purchase.
  • No Retroactive Adjustments: Any modifications made under this provision will be conducted to satisfy legal obligations without entitling the customer to a retroactive reduction or refund of the original purchase total.

Sales Tax and Procurement Fees

Sentry Technology Products only collects and remits sales tax for transactions and shipments within the State of Colorado. For all orders shipped outside the State of Colorado, it is the sole responsibility of the customer to ensure that any applicable state or local sales and use taxes are properly reported and remitted to their respective taxing authorities.

  • Procurement Fees: Sentry Technology Products collects specific fees to cover any and all operational expenses associated with procuring the specialized products required to fulfill the customer's order. These fees are separate from statutory tax obligations.